01FAQ
The questions we're asked most often.
Clear answers on the BYOK model, suppliers, technical aspects and billing. If you can't find your answer, write to us.
01Product & integrations
How do I get started with Mirink?
Create your free account from the app, connect your supplier keys and install your shop's plugin: you can test Mirink on your own catalogue without paying anything upfront. If you'd rather be guided, request a demo and we'll take you through it step by step.
Which e-commerce CMSs are you compatible with?
Our native plugins cover WooCommerce, Shopify and PrestaShop. Installation usually takes less than 15 minutes for a reseller already comfortable with their CMS. Other e-commerce connectors are being considered, depending on demand.
Which print and textile suppliers are you compatible with?
Mirink connects to Europe's leading print and textile suppliers, and new connectors are added regularly. We communicate on a “compatible with” basis and prefer to confirm names with you directly in a conversation, rather than display logos without explicit consent.
Do I need to be a developer to use Mirink?
No. The plugins install without a single line of code. For more complex setups or if you need support, our onboarding service (€290 – €490) takes care of configuration and training. The €1,290 Launch Pack includes a complete website delivered turnkey.
02Business & legal model
What is the BYOK model?
BYOK stands for Bring Your Own Key. You connect Mirink to your own supplier accounts using your API keys. As a result, your negotiated prices stay your prices, Mirink never steps in commercially, and you keep full control of your relationship with your suppliers.
Does Mirink take a commission on my sales?
No. You pay your Mirink subscription, and that's it. Your supplier orders are invoiced directly by the suppliers, at your negotiated prices. Mirink is an integration tool (legally comparable to Zapier, Make or n8n), not a commercial aggregator.
What happens to my data and my customers' data?
Your API keys and configuration data are encrypted at rest in a dedicated vault, with access auditing. Files pass through for production and are then purged according to the retention policies you define. Mirink never uses your data for third-party purposes.
03Proofing & production quality
What is the difference between Basic proof and Proof Plus?
Basic proof is included in all plans: automatic checking of format, dimensions, resolution and bleed. Proof Plus (€39/month) adds an interactive preview, an annotation system, signed approval by the end customer and a full version history. Useful as soon as your volumes or quality stakes grow.
What happens if a customer's file fails the proof check?
The order is put on hold, your customer receives a notification with the required corrections (insufficient resolution, missing bleed, etc.), and they can submit a corrected file. No faulty order is sent to production without approval.
04Billing & quotas
Is there an API request quota?
Yes, each plan includes a monthly volume of requests. Final thresholds will be calibrated after two to three months of real-world use; at launch, the working assumption is 1,500 requests/month included. Overages are billed in transparent add-on packs.
Can I cancel at any time?
Yes. Connector subscriptions and options are monthly, with no commitment. You can add or remove a connector, or enable or disable an option, at any time: billing is adjusted pro rata the following month.
How does Mirink billing work?
Automatic monthly payment by card or SEPA direct debit, with a detailed invoice sent every month. If you use Cabai for your own customer invoicing, Mirink orders sync to it automatically.
02Another question?
We answer every question, individually.
No chatbot, no form that vanishes into a CRM. You write, a member of the team replies. Usually within 48 hours.